Support
Shipping & returns
How delivery, cancellations, refunds and faulty trackers work.
Where things stand
Checkout is not open yet, so we are not taking payments or shipping orders. This page sets out how shipping and returns will work at launch. We do not currently offer any returns promise beyond your legal rights, which are set out below. If that changes, we will say so here and on the pricing section.
Shipping
- We will ship to UK addresses only.
- Delivery cost and the expected dispatch time will be shown at checkout, before you pay.
- First-wave units are limited. If we cannot dispatch within 30 days of your order, we will contact you, and you can cancel for a full refund.
- We will email you when your tracker is on its way.
- If your parcel goes missing or arrives damaged, email us within 14 days of the expected delivery date and we will sort out a replacement or refund.
Changing your mind (14-day right to cancel)
Because you buy online, UK law (the Consumer Contracts Regulations 2013) gives you the right to cancel.
The tracker
You can cancel within 14 days of the day you receive it, without giving a reason. Tell us by email, then send the tracker back within 14 days of telling us. We will refund the price and the standard delivery cost within 14 days of getting the tracker back (or proof you have sent it). Unless we tell you otherwise, you pay the cost of posting it back. We may reduce the refund if the tracker has been handled more than needed to check it, or damaged.
Membership
You can cancel within 14 days of starting your membership. If you asked us to start the service straight away and have used it, we may keep a fair amount for the days you used. After 14 days, you can still cancel monthly membership at any time and it will end at the end of the period you have paid for. See our Terms.
Faulty trackers
Under the Consumer Rights Act 2015, your tracker must be of satisfactory quality, fit for purpose and as described. If it is faulty:
- within 30 days of delivery, you can ask for a full refund
- after 30 days, we will repair or replace it, and if that does not work you can ask for a refund (we may deduct a fair amount for use after the first 6 months)
- we pay the cost of returning a faulty tracker
Please email us before sending anything back so we can help you troubleshoot and give you the return address.
How to start a return
- Email [email protected] with your order number and the reason (a reason is optional for change-of-mind returns).
- We will reply with the return address and next steps.
- Pack the tracker safely and keep proof of postage.
Refunds go back to the card you paid with.
Contact us
Email [email protected]. You can also find us on Instagram and TikTok at @driftgps, but please use email for anything about your account, your data or an order.